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1. General Information

The protection of your personal and medical related information is of utmost importance to us.

This Privacy Policy explains how The Medical Concierge by Jens Maximilian Rauschkolb collects, processes, and protects personal data when you use our website www.medicalconcierge.ch.

All data is handled in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

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2. Responsible Entity

The Medical Concierge
Jens Maximilian Rauschkolb
Bünishoferstrasse 212
8706 Meilen
Switzerland

Email: private@medicalconcierge.ch
Phone: +41 (0)43 843 99 00

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3. Collection and Use of Personal Data

We collect only personal data that you voluntarily provide to us, for example via:

Contact forms
Email communication
Telephone or messaging services

This may include:

Full name
Email address
Phone number
Message content
Relevant contextual information regarding your enquiry

This data is used exclusively to:

Process your request
Coordinate consultations
Provide medical concierge services
Communicate securely with you

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4. Processing of Sensitive Information

In the course of providing medical concierge services, information related to health, diagnostics, or treatment pathways may be shared voluntarily by clients.

Such data is treated as strictly confidential and processed only when necessary for coordination and advisory purposes.

No medical data is shared without explicit client consent unless legally required.

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5. Disclosure of Data

Personal data is not disclosed to third parties unless:

You have given explicit consent
It is required for service coordination
It is legally required

All medical partners, clinics, and service providers are contractually bound to confidentiality obligations.

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6. Data Security

We apply appropriate technical and organisational security measures to protect your data against unauthorised access, misuse, or loss.

All data transmission is encrypted via SSL/HTTPS.

Access to client information is restricted to authorised personnel only.

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7. Cookies and Tracking

This website does not use tracking, profiling, or marketing cookies.

Only essential technical cookies may be used to ensure functionality.

No third party analytics or advertising tools are deployed.

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8. Retention Period

Personal data is stored only for as long as necessary to fulfil its intended purpose or to comply with legal obligations.

After expiry, data is securely deleted.

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9. Client Rights

You have the right to:

Request access to your data
Request correction
Request deletion
Withdraw consent

Requests can be submitted via email at any time.